My mouse stopped working on my HP desktop, replaced batteries and still not connecting

[CarolB22]

Mouse stopped responding with HP desktop.  Changed batteries and still not working.  Could it be possible that my mouse is no longer connected to my computer.

[Max3Aj]

@CarolB22, Welcome to the HP Support Community!
 

Thanks for posting your question. I'm here to help you get things back on track.
I understand your HP desktop mouse has stopped working even after replacing the batteries. Let's go through a few steps to troubleshoot and get it working again.

Check the Mouse Connection Type

• Wireless USB Receiver: If your mouse uses a USB dongle, make sure it's securely plugged into a working USB port.
• Bluetooth Mouse: If it's Bluetooth, ensure Bluetooth is enabled on your PC and the mouse is paired.

Try a Different USB Port

• Unplug the receiver and try it in another USB port.
• Avoid using USB hubs, plug directly into the PC.

Power Cycle the Mouse

• Remove the batteries again.
• Press and hold the mouse buttons for 10 seconds to discharge any residual power.
• Reinsert fresh batteries and turn the mouse back on.

Re-Pair the Mouse (Bluetooth Only)

• Go to Settings > Devices > Bluetooth & other devices.
• If the mouse is listed, remove it and then click Add Bluetooth or other device to re-pair it.

Check Device Manager

• Press Windows + X > Device Manager.
• Expand Mice and other pointing devices.
• Right-click your mouse and choose Uninstall device, then restart your PC. Windows will reinstall the driver.

Test on Another Computer

• If possible, try the mouse on another PC to rule out hardware failure.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!
 

Warm regards,

Max3Aj

HP Support