My psu broke

[Oliver2910]

I bought a psu from the HP parts store and it has since stopped working so I want to see how to get a replacement.

[Echo_Lake]

@Oliver2910

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Oliver2910]

That takes me to the virtual assistant which does not help because it need a serial number and since the psu was a standalone item from the parts store there is no serial number on it. So when I try to use that assistant I can not talk to anyone that can help with a return.

[Echo_Lake]

@Oliver2910
Thank you for posting back.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.