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‎03-11-2020 11:32 PM

HP Recommended
Product: HP All in one 24-fOxx
Operating System: Microsoft Windows 10 (64-bit)

I have changed the batteries in the mouse, taken the USB out and plugged it back in to a different port. Tried turning PC on and off. Have checked for driver updates and am getting the windows 10 updates automatically.

I have tried to troubleshoot the problem with windows 10 and with the HP support program. 

The windows 10 troubleshooting for mouse issues just says there is nothing wrong.

Should I just go and buy a new mouse?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-12-2020 12:34 PM

HP Recommended

Hello
what you should do is try this mouse with another computer
If it doesn't work indeed, definitely replace it.
From what I read, you have already tested a lot of things

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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2 REPLIES 2

‎03-12-2020 12:34 PM

HP Recommended

Hello
what you should do is try this mouse with another computer
If it doesn't work indeed, definitely replace it.
From what I read, you have already tested a lot of things

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
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‎03-12-2020 11:31 PM

HP Recommended

Thank you for getting back to me. Yes, I tested the mouse on my old laptop and still didn't work. Looks like a new mouse.

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