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jasonborden
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Message 1 of 2
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Need to get RMA for a failing EX900 SSD

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HP SSD EX900 M.2 120GB

I posted a question earlier on this board and never received a response and the post got locked from inactivity. I need to get RMA for a failing HP branded SSD. HP's automated warranty verification does not work for my product. I tried using the HP Virtual Agent to talk with a real person about my issue and it has an error: "Please wait while we create your case number." then "Sorry, I'm unable to assist you right now." Basically I just want to talk with someone that can help me get this thing replaced. Can someone help me get my RMA started?

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @jasonborden

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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