Network Adapter Issue

[Davis37]

My desktop has had a few problems recently when I've plugged in a Dell Monitor and an acer monitor to my desktop. They have recently added an Ethernet adapter, which I just disabled so my wireless adapter works. Today, I come to turn my computer on, and my wireless adapter is just disappeared. So, I used ChatGPT to figure out how to fix it. It told me to uninstall it, restart my computer, and it will pop back up. I have restarted my computer multiple times and it hasn't shown up. I've scanned for hardware changes, I've checked for windows updates for drivers, I've gone through websites. I don't know what to do anymore. Please help.

[Kuroi_Kenshi]

Hi @Davis37,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Device Manager

Open Device Manager:

• Press Win + X and select Device Manager.

Locate Network Adapters:

• Expand the Network adapters section to check if your wireless adapter is listed.

Scan for Hardware Changes:

• If the wireless adapter is not listed, right-click on Network adapters and select Scan for hardware changes.

Reinstall Wireless Adapter Driver

Uninstall Driver:

• If the wireless adapter is listed, right-click on it and select Uninstall device.
• Check the option for Delete the driver software for this device if available.

Restart Your Computer:

• After uninstalling, restart your computer.

Automatic Reinstallation:

• Upon restarting, Windows should automatically detect and reinstall the wireless adapter.

Update Drivers

Open Device Manager:

• Press Win + X and select Device Manager.

Right-click Wireless Adapter:

• If the wireless adapter reappears, right-click on it and select Update driver.

Search Automatically for Updated Driver Software:

• Choose Search automatically for updated driver software to let Windows check for and install the latest driver.

Check Physical Connections

Verify Connections:

• Ensure that the Ethernet adapter and monitors are properly connected.

Disable Unused Devices:

• If you have multiple network adapters (e.g., Ethernet, wireless), disable any unused adapters to avoid conflicts.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,