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jings1
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Message 1 of 5
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New PC does not recognise Personal Media Drive

HP Recommended
Pavillion TP01-1010na

Pavillion TP01- 1010na

personal media drive model - hd1600

 

4 REPLIES 4
Prométhée
Level 16
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Message 2 of 5
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hi

can you be more precise ?
it is a usb disk, quite old, but since usb, it should work like any usb disk, there is no driver for download ...
When you link it, does something or nothing happen at all?
Was it still working before changing computer?

https://support.hp.com/us-en/product/hp-personal-media-drives/424876/model/424877/manuals


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If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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jings1
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Message 3 of 5
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Hi, thanks for your interest.

It's a HP Personal Media Drive  - hd1600

was definitely working on previous computer 

when I connect it to PC the pop up asks if I want to save videos and photos to dropbox and then says that none are found.

there are videos and photos and files on it

the virtual help assistant suggested a fix for the incompatibility of usb 2.0 to the usb 3.0 port  which I did to no avail

I can find it on device manager and have tried updating driver but still no joy

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Prométhée
Level 16
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Message 4 of 5
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So if it is visible in the device manager, it is recognized , no error ?
Is it visible in windows explorer?

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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wb2001
Level 15
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Message 5 of 5
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@jings1 

The best solution is to carefully remove the drive and use a USB to SATA external enclosure.

BE aware your dealing with a device that is 7-10 years old.

https://www.ifixit.com/Answers/View/400286/How+to+open+the+HP+Drive+enclosure

https://www.youtube.com/watch?v=OvZZmWhSfl8

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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How to disassemble a HP Personal Media Drive.
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