-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Newly installed RAM is not being utilized 100%

Create an account on the HP Community to personalize your profile and ask a question
01-27-2018 01:04 PM
That is correct. I've order the Crucial RAM that is support and supposedly "works" for my machine. I ordered 4 sticks of 8GB RAM. The computer is seeing that 4 of 4 ports are being used however the PC is only utilizing 16GB instead of 32GB.
01-27-2018 08:04 PM
@bryantj, I suggest that you contact Crucial's Tech Support. They should be able to help you get your computer running with the 32 GB of memory. They guaranty the memory that they recommend will work. I have had great luck with their Support.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
01-28-2018 05:42 AM - edited 01-28-2018 05:43 AM
Hi!, @bryantj:
If you continued with doubts, please check, for your notebook, with ...
1) https://support.hp.com/sg-en/document/c00820047
2) http://www.crucial.com/usa/en/systemscanner
Note : You can use too, other recognized brand's of memory modules, as ... ADATA, Samsung, SKhynix, Kingston, Corsair, Nanys, Elpida, Micron, etc ...
If it has served you, to solve, your problem, you can grant, as Solved. In this way, it can serve other users. Also, you can grant Kudos, if you want to thank, the help provided.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
02-03-2018 08:18 PM - edited 02-03-2018 08:18 PM
Let's go all the way back to the BIOS discovery. Post an image of the BIOS System Information screen.
02-03-2018 08:35 PM - edited 02-03-2018 08:38 PM
Hi,
Many who post on this forum will at times use a phone or still camera and the result is quite exceptable.
If you post the image, I will get it quickly approved.
- « Previous
-
- 1
- 2
- Next »