No support support

[Starman1952]

I bought an HP Omni Studio 27 I had it for almost 3 weeks and the power supply died. I used to work in a technical position. I can tell a power supply is dead with a multi meter. I contacted HP support November 13 and after the support guy agreed that the power supply was dead, he said he would next day ship a new one at no cost. It is now November 21. Daily I receive emails to track the “non-shipment” of the power supply. Tracking says contact HP. I do and after about 30 minutes I am told they’re sorry it will be FedEx-ed tomorrow. I need the pc how can I light a fire under the no support system? 

[Kuroi_Kenshi]

Hi @Starman1952,

Welcome to the HP Support Community!

Thanks for reaching out!

To look into this issue further, could you please share the case ID via private message?

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you get back up and running! 

Best regards,

[Starman1952]

Hello Kuroi.

OK sure,  the service order number is BXHN391901, the serial number is 8CQ43609MH and the model number is A5NJ2AA.

I have pretty much given up on any actual support from the people I have been dealing with, I received a new email this morning saying the same thing as all the others.

I am not going to bother with them anymore.  The thing the first guy I spoke with was more interested in was getting me to buy the extended warranty. I did that looking at the issue I have the the system was only 3 weeks old. 

I have gone to Best Buy and bought a power supply that is powering the system now. 

The first guy is named CHIT ( I believe the accent was very "thick") the second guy is named SHEITAN (I think) the third was a woman by that time I was not interested in names since there is no one there that will give an answer. 

Michael