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DouglasLane
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Message 1 of 2
147
Flag Post

Not turning on

‎09-27-2020 02:31 PM

HP Recommended
Product: HP Pavilion Gaming 690-0020
Operating System: Microsoft Windows 10 (64-bit)

I try to turn it on, and get 3 long beeps and 2 short beeps. It does that 4 times, and then the LED continues in a similar pattern. From what I could find it was a memory issue, but it continues to do it even after installing new memory. I installed 1x8 2666 DDR4 memory, which is what it shipped with. I also tried swapping with a hard drive I knew worked. Still the same result.

1 REPLY 1
wb2001
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Message 2 of 2
Flag Post

‎09-27-2020 02:39 PM - edited ‎09-27-2020 02:40 PM

HP Recommended

@DouglasLane,

Did you unplug the power cord every time you were inside the chassis. ?   Were you properly grounded to the chassis ?   Unplug the power cord from the unit.  Either keep grounded to chassis by hand or grounding strap. Return it to its original configuration (RAM).  Replace cable,  and restart.  It is will not start it is probable that you damaged either the RAM, or static shock to the motherboard.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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