cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
91
Flag Post

Not turning on

HP Recommended
HP Pavilion Gaming 690-0020
Microsoft Windows 10 (64-bit)

I try to turn it on, and get 3 long beeps and 2 short beeps. It does that 4 times, and then the LED continues in a similar pattern. From what I could find it was a memory issue, but it continues to do it even after installing new memory. I installed 1x8 2666 DDR4 memory, which is what it shipped with. I also tried swapping with a hard drive I knew worked. Still the same result.

1 REPLY 1
Highlighted
Level 15
Level 15
12,597 12,392 1,717 4,800
Message 2 of 2
Flag Post
HP Recommended

@DouglasLane,

Did you unplug the power cord every time you were inside the chassis. ?   Were you properly grounded to the chassis ?   Unplug the power cord from the unit.  Either keep grounded to chassis by hand or grounding strap. Return it to its original configuration (RAM).  Replace cable,  and restart.  It is will not start it is probable that you damaged either the RAM, or static shock to the motherboard.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation