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- HP Community
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- Omen 25L TERRIBLE cooling

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07-13-2023 11:32 PM
I can’t believe why I bought this pc I spent $1500 and I have gotten it repair 4 times, the motherboard, gpu, cpu heat sink and cooler, and some other parts have been replaced instead of just giving me a better case, I don’t get why they charge so much when they do such a bad job on their cooling, all they care about is performance which is very important but it’s not fun seeing your pc reach temps of 210 degrees Fahrenheit, the case manager is not responded to my emails anymore and I was told I would get 6 months of additional warrant after repairs which I am yet to get.
07-17-2023 12:07 PM
Hi @AlexG200001,
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message works, Click Here to learn about it.
Take care and have a nice day.