Omen Obelisk RTX 2080 problems

[Zobeide]

Hi community,

I am new to this community. I come here because I came across a problem with my HP Omen Obelisk PC with RTX 2080. I looked around and noticed many people are asking this problem as well.

More detailed, this problem appears as "your rendering device has lost" when playing Overwatch or wierd color dots appear on your screen. PLEASE NOTICE: THIS IS A HARDWARE GRAPHIC CARD PROBLEM. I confirm thiis by taking my PC to a local HP partner store and have a technician diagnosed it. There is no simple fix for it and, if you experience the same problem, please go to a local store, have it diagnosed and confirmed, and then apply for an exchange.

The local technician applied the exchange for me, however, very unfortunately in my case, HP said the replacement part will not be ready till the end of March, which is more than one month later. I am very mad about this. I want to contact the customer servise to complain about this or expedite the exchange process. However, I am not able to find a way to talk to the customer servise at all. All I can get is a customer support phone number which never get to any person even I waited more than half an hour, or the dumb chatbot. I am seriously dissappointed considering HP is such a big brand for computers. I never had any difficulty talking to a customer support, via phone or online chat, from Dell, Asus, Lenovo, etc. before. 

So, my question comes down to,  does anybody have experience really getting access to the HP customer support? I really can't find a way to do it.

Thank you

[Riddle_Decipher · Accepted solution]

@Zobeide If it's instructions to phone support that you need, here's what you need to do:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Let me know if this doesn't work, so I can help you, accordingly.

[Zobeide]

Hi Riddle, 

It is nice finally I can talk to a HP support.

Unfortunately, the method you suggested does not work. I did get the phone number, I called and held on for half an hour but got nothing except for "no representative is available at the moment". Actually, I've done this a few times from the HP support assistant software before and I never managed to talk to a real person.

Does HP have any online chat help tool? Or even an email thread with my problem is greatly appreciated.

Regards,

[Riddle_Decipher]

@Zobeide I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[pferrant]

Same issue here and it is a graphics card issue no doubt. 

Since mine was under warranty I sent it in for repairs. Originally was told it would be one week for turnaround, now just found out today it will be ONE MONTH due to low inventory of new video cards. Not happy at all.

[rick-s]

@pferrant

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.