• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-28-2020 04:48 PM

HP Recommended
Product: HP 22-df0014na
Operating System: Microsoft Windows 10 (64-bit)

Hi, I got this PC recently and I want to upgrade RAM in it although it seems impossible to open it up and I cannot find any information on how to deassembly this AIO PC.

1 person had the same question
4 REPLIES 4

‎10-28-2020 07:01 PM

HP Recommended

Hi:

 

Below is the link to the service guide...

 

http://h10032.www1.hp.com/ctg/Manual/c06615724

Was this reply helpful? Yes No

‎10-28-2020 07:15 PM

HP Recommended

Here is a video that may give you more information:

 

 

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎10-29-2020 01:30 AM

HP Recommended

Thanks for the video although this computers look the same. The hinch cover is slightly different. The only on the video has softer material around the legs where my model has hard plastic , the whole piece and I'm scared I will break it. 

Was this reply helpful? Yes No

‎10-29-2020 07:30 PM

HP Recommended

You are welcome, @klejp!

 

I can't find a video of your exact model, but I believe you have to carefully pry the plate off starting in the middle and go around the sides.  I suggest that you do some searching yourself to see if you can find a video that matches your computer more closely.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.