Optical Drive Not Detecting CDs or DVDs

[GTifeld]

This PC came with Windows 7, but I upgraded it to 10 a few weeks ago. It seemed to be fine, but in the last few days, it seems the optical drive is no longer recognizing any CDs or DVDs when inserted. The system does recognize the drive is there and it appears to be "working correctly", but nothing I insert seems to register. When I try to manually run/view a disc from File Explorer, the drive opens and I am prompted to insert a disc. Of course, i try to continue but no luck.

I've tried system restore and manually uninstalling the driver from Hardware Manager so that the system will auto-detect it on reboot. Neither has worked. I believe I have all the latest updates.

What else can I try before assuming the drive is bad?  If any additional information is needed, please let me know and I'll gladly supply it. Thank you in advance. 🙂

[KrazyToad]

@GTifeld

I have gone through your Post and I would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If the issue persists please follow the instructions in this Link: https://support.hp.com/in-en/document/c03370738 to help with DVD drive issues

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[GTifeld]

Hi,

Thank you for your response. I had run all the steps you suggested, but nothing worked. Eventually we concluded that the drive was not supported by Windows 10, so we added an external drive as a temp. fix. Thank you for your assistance.

[wb2001 · Accepted solution]

@GTifeld 

Here is hopefully some explanation and an answer of what program you need.