Orders

[RavenStardust]

Hey all! I been trying to find out when my product ships and I might be at a dead end when I post this but it worth a shot. I purchased a lap top a few weeks ago and was able to check my order status but I accidentally deleted the email where my order number was in. I purchased as a guest and now I’m wondering how to get my shipping info. And my email automatically deletes emails in the trash within 30 days. So I have tried talking to support but that’s like finding a needle in a haystack because without the order number, no one will help. My only hope is you community members. Anyone out there have any insight?

[Riddle_Decipher]

@RavenStardust I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.