Orico NVMe M.2 SSD PCIe 4.0 not recognized

[RoseHillion1]

Hello @Hawks_Eye.  You replied to a post "Add additional NVMe to a PC Gaming OMEN 35L GT16" on  ‎04-15-2025 about adding a new SSD.  In your steps you mentioned:

• Power on the desktop and enter the BIOS to ensure the SSD is recognized.

Where do you look in the BIOS and what if the SSD isn't recognized?  I installed an Orico NVMe M.2 SSD PCIe 4.0 into the second SSD slot but it is not showing up in Disk Management.  

Thank you

[Max3Aj]

@RoseHillion1, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're having trouble getting your Orico NVMe M.2 PCIe 4.0 SSD recognized in your OMEN 35L Gaming Desktop PC GT16-0000i. Let's walk through a few steps to troubleshoot and resolve this.

Check BIOS Detection

To verify if the SSD is detected at the hardware level:

1. Restart your PC and press Esc repeatedly during boot to enter the Startup Menu.
2. Press F10 to enter BIOS Setup.
3. Navigate to Storage > Device Configuration or Advanced > NVMe Configuration (depending on BIOS version).
4. Look for the SSD listed under NVMe or PCIe devices.

If the SSD is not listed, it may indicate a hardware compatibility issue or improper seating.

Reseat the SSD

Sometimes, the SSD may not be fully seated in the M.2 slot:

1. Power off the PC and unplug it.
2. Open the side panel and carefully remove the SSD.
3. Reinsert it firmly into the second M.2 slot at a 30-degree angle and secure it with the screw.
4. Boot into BIOS again to check if it's now detected.

Compatibility Check

Ensure the SSD is compatible with your system:

• The OMEN 35L GT16 supports PCIe Gen 4 x4 NVMe M.2 2280 SSDs.
• Some Orico SSDs may require firmware updates or may not be fully compatible with certain motherboards.

Windows Disk Management

If the SSD is detected in BIOS but not in Windows:

1. Press Win + X and select Disk Management.
2. Look for a new unallocated disk.
3. If found, right-click and choose Initialize Disk, then create a new volume.

Update Drivers & Firmware

Update your BIOS and chipset drivers from HP Support: Official HP® Support

Check Orico’s website for any SSD firmware updates.
 

Test the SSD in Another System

If none of the above works, try installing the SSD in another PC or external M.2 enclosure to verify if the drive itself is functional.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

[RoseHillion1]

Hello and thank you for the reply! 
I tried checking the BIOS, but I do not see anything in the BIOS Setup that has Storage>Device Configuration or Advanced>NVMe Configuration.  When I hit ESC to get into the BIOS Startup Menu I see System Information, System Diagnostics, Boot Menu, BIOS Setup, and System Recovery.  In System Information there is a Storage icon and then when I click on it I only see the main hard drive (1TB M.2 NVMe 2280 SSD M .2 PCIe 4.0 x4)
I also tried reseating the SSD a few times.
The ORICO e7400 2TB is a PCIe 4.0 x4  NVMe M.2 SSD 2280 (https://orico.global/products/orico-e7400?variant=51258161922353)

The SSD does not show up in Disk Management.

I checked to see if there were any updates for the Omen, but there weren't.
Would trying the SSD in a M.2 SSD enclosure count as testing it?  I plan to do that next.

[Max3Aj · Accepted solution]

@RoseHillion1, Thanks for the detailed follow-up! You're doing all the right things so far. Let's go over your next steps and clarify a few points:

BIOS Behavior Clarification

You're absolutely right, the OMEN BIOS doesn't always show a detailed NVMe configuration section like some custom-built boards. If the SSD isn't listed under System Information > Storage, then the BIOS isn't detecting it at all, which means:

• It's either not compatible,
• Not properly seated, or
• Defective.

Since you've already reseated it multiple times, let's move to the next logical step.

Yes, Testing in an M.2 Enclosure is Valid

Using a USB M.2 NVMe enclosure is a great way to test the SSD. If the drive is recognized when connected via USB:

• The SSD is functional.
• The issue is likely with compatibility or BIOS support on the OMEN motherboard.

If the SSD is not recognized even in the enclosure, it may be DOA (Dead on Arrival).

Compatibility Consideration

The Orico E7400 is a PCIe Gen 4 x4 SSD, which should be compatible with the OMEN 35L GT16, but:

• HP systems can sometimes be picky with third-party SSDs, especially lesser-known brands.
• Some SSDs require firmware initialization or driver support that’s not native to Windows or HP BIOS.

Optional: Try the SSD in the Primary Slot

If you're comfortable doing so, you could temporarily:

1. Remove the existing 1TB SSD.
2. Install the Orico SSD in the primary M.2 slot.
3. Boot into BIOS and check if it’s detected.

This helps rule out whether the second M.2 slot is the issue.

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support

[RoseHillion1]

Hello and thank you for your help.  I replaced the Orico SSD with a Crucial P310 1TB SSD and the desktop recognized it.  I then put the Orico SSD in an enclosure and tried to use it in a USB port and the Omen did not see the SSD.  I am going to send it back and just stick with the Crucial 310.  

Thank you again for your help.

[Max3Aj]

You're very welcome @RoseHillion1, and great job troubleshooting the issue so thoroughly! 👍
 

Switching to the Crucial P310 was a smart move, it's a reliable and well-supported SSD, especially for HP systems. Returning the Orico drive makes sense given it wasn’t recognized even in an enclosure.

If you ever need help with optimizing storage, cloning drives, or anything else on your OMEN or other HP devices, feel free to reach out. 

Happy gaming and computing! 🎮💻

Best regards,
Max3Aj