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Overheating processor

HP ENVY 700-406
Microsoft Windows 10 (64-bit)

I have an HP Envy 700-406 with a A10-7700k and a GTX 750ti graphics card.  When I'm gaming, rendering a video, or any other CPU intensive task, HWmonitor reports temps in the 95C range.  I know this is extremely unsafe, to run a cpu at this temperature, but the BIOS won't even ramp up the fans the slightest bit when the cpu is this hot.  Any ideas why?

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Overheating processor

 

@Wheatfield, welcome to the forum.

 

The first thing that I would do is update the BIOS.  Here is the HP Software and Driver Download page for the motherboard.  There are three updates available.  You would use the update for SSID: 2B17 motherboard.  Here is what the update fixes:

 

Fix and enhancements:

- Enhanced CPU fan curve.

- Fixed issue where "Data Execution Prevention" information will incorrectly show under Windows 7 operating system after disabling "Data Execution Prevention" in BIOS Setup Menu.

- Improved security of UEFI code and variables. HP strongly recommends promptly transitioning to this updated BIOS version which supersedes all previous releases.

 

NOTE: Due to security changes, after this BIOS update is installed, previous versions cannot be reinstalled.

 

The first item is what may help solve your problem.  You should be extremely careful to follow the instruction when you do the update.  A failed BIOS update can brick your computer.

 

The next step would be to download one of the many apps that will allow you to adjust the CPU fan speed.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

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Thanks bro

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Overheating processor

You are welcome, @Wheatfield.

-------------------------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
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I flashed the BIOS and it worked great!

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Thank you for the followup.  I appreciate knowing that you didn't have any problems with the BIOS update.

-------------------------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
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My Envy 700-406 is about 2 years old.  It has been randomly freezing since I updated from Windows 8.1 to 10 over a year ago.  I've tried everything to troubleshoot and resolve this including a complete reinstall of Windows 10.  This was within the last 30 days so it is currently Windows 10 Creator edition.

 

I've uninstalled all unnecessary software and even ran the UEFI Diagnostics (Complete diags) for 3 passes in the hopes that something would show up.  Nothing happened.  All tests passed.

 

I've tried updating the BIOS but cannot find any new BIOS files.  I've gone to the Software & Drivers page for this model but there is no entry for BIOS.  The currently installed BIOS is AMD 80.12 11/03/2015.

 

When the system freezes, all I can do is hold the power button in until the system shuts down.  I've checked the System logs and find nothing to indicate what may be causing the freezing.

 

The last thing I tried was installing Speccy to check on the components.  This did show that the CPU temp was over 80 degrees Centigrade.  I know this is too high.  Can that be the cause of this issue?  I've checked that both fans (CPU and Case) are working.  I just don't know if they're working as they should be.

 

Please help!  Today, the system has frozen at least 10 times in the last 3 hours.

 

Clem

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Is the CPU heat sink filled with dust? Also check the thermal paste to make sure it hasn't turned crusty.
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Thanks for the quick response.  Unfortunately, checking the heatsink for "dust bunnies" is the first thing I did.  I just installed a new CPU Cooler and found that the thermal paste (which I replaced with the new cooler) was still soft.

 

After installing the new cooler, the system still froze randomly.

 

At this point, as a last resort, I've installed a separate Graphics card and disabled the onboard graphics.  Hopefully, there was a hidden issue with either the graphics chip itself or the drivers.  We'll see!  It's been 3 hours since I installed the card and turned the system on.  So far, no freezing. 

 

Keep your fingers crossed!

 

Thanks again...

 

Clem

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