02-16-2020 07:07 AM
I've had this tower for about 4 months, since day one the PC would freeze either going to sleep, or waking it up from sleep. I've updated the Bios, rand preboot diagnostics, Diagnostics from the desktop, Reset Windows 10, adjusted all the power settings and the thing still freezes one way or the other. It's an M2, which I haven't had the best luck with HP but aside from that, lately when I cold boot my fan starts grinding. I have a side window so you can actually see the fan not spinning properly, yet if you power down and boot back up it stops.. Personally it sounds like two hardware issues to me, I don't know if I can request they take this lemon back and give me one thats actually be tested, or have a tech come and put a band aid on it
02-16-2020 02:47 PM
I have sent a message to the Moderator to assist you.
Expect a reply within 36 hours.
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
02-18-2020 06:36 PM
@S_Flint I understand your concern and I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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