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PC Freezing, and Fan randomly grinds

Omen
Microsoft Windows 10 (64-bit)

I've had this tower for about 4 months, since day one the PC would freeze either going to sleep, or waking it up from sleep. I've updated the Bios, rand preboot diagnostics, Diagnostics from the desktop, Reset Windows 10, adjusted all the power settings and the thing still freezes one way or the other. It's an M2, which I haven't had the best luck with HP but aside from that, lately when I cold boot my fan starts grinding. I have a side window so you can actually see the fan not spinning properly, yet if you power down and boot back up it stops.. Personally it sounds like two hardware issues to me, I don't know if I can request they take this lemon back and give me one thats actually be tested, or have a tech come and put a band aid on it

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HP Recommended

PC Freezing, and Fan randomly grinds

@S_Flint 

I have sent a message to the Moderator to assist you.

Expect a reply within 36 hours.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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HP Recommended

PC Freezing, and Fan randomly grinds

@S_Flint I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation