• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-22-2023 09:02 AM

HP Recommended

Around 3-4 days ago i've update the BIOS on a HP Pavilion Gaming Desktop 690-0005nl and every day since then the PC would freeze at random . The power button doesn't work , neighter the mouse or the keyboard . I have to unplug it and start it again .

Windows 10 Home 64bit up to date , no events in event viewer other than unpluging the system , all drivers are up to date and all hardware is still in good shape . The system is quite old and already out of warranty .

I also done the reinstallation with Win + B and the power button a few hours ago but its still to early to say if it solved something .

Is there something else i could do to solve the random freezes ? Do i need to buy a USB and made a recovery with a previous BIOS version and revert or wait for a new update and hope that would solve it (in case it comes from the latest BIOS update) ?

Speed Test https://vidmate.bid/
Category:
3 people had the same question
3 REPLIES 3

‎01-29-2023 04:21 PM - edited ‎01-29-2023 04:21 PM

HP Recommended

HP-690

I have the same **bleep** issue.

This latest BIOS update has RUINED this PC.
I am shutting down and restarting multiple times a day.
I WANT AN ANSWER!!! This is unacceptable

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-10-2023 09:05 AM

HP Recommended

Hello,

 

We have two desktops with the same issue, nothing we have done so far has resolved the issue. HP please help on resolving this issue.

 

 

Was this reply helpful? Yes No

‎02-10-2023 03:32 PM - edited ‎02-10-2023 03:33 PM

HP Recommended

Hi

 

A lot of users are having this issue.

 

Check this lengthy forum thread https://h30434.www3.hp.com/t5/Business-PCs-Workstations-and-Point-of-Sale-Systems/Firmware-Rollback-... for a fix.

 

You have a faulty BIOS update which seems to have been available from Windows Update that is difficult to fix.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.