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06-17-2021
06:35 PM
- last edited on
07-13-2021
08:06 AM
by
JessikaV
Hi,
I have a laptop HP Pavilion x360. On device manager under other devices the PCI's and unknown devices shows that drivers are missing, when i try to update them it says drivers are not installed.
Attached are some screen shots that i hope will be useful.
I have a Windows 10 Home 64 bit.
Please can someone help me find the right drivers for these devices?
Thank you
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Accepted Solutions
06-17-2021 08:38 PM
Hi:
Here are the links to most of the drivers you need for your HP Pavilion x360 - 15-cr0037wm.
First install the Intel chipset driver and restart the PC. That should install one of the PCI Acquisition and ... and one of the unknown devices.
https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe
Then this driver will install the other PCI Acquisition...and another unknown driver...
Intel Dynamic Platform and Thermal Framework Driver
https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95216.exe
This driver should install the PCI device...
Realtek Card Reader Driver
https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111336.exe
After you install the above drivers, there will probably be some left.
For those, please post the hardware ID's for the remaining devices that need drivers.
Use this guide for how to find the hardware ID for a device...
How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)
06-17-2021
06:49 PM
- last edited on
04-12-2025
05:57 AM
by
Sneha_01
Hi:
What is the product number of your notebook?
Use this guide to find that information...please do not post the serial number.
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
06-17-2021 08:38 PM
Hi:
Here are the links to most of the drivers you need for your HP Pavilion x360 - 15-cr0037wm.
First install the Intel chipset driver and restart the PC. That should install one of the PCI Acquisition and ... and one of the unknown devices.
https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe
Then this driver will install the other PCI Acquisition...and another unknown driver...
Intel Dynamic Platform and Thermal Framework Driver
https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95216.exe
This driver should install the PCI device...
Realtek Card Reader Driver
https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111336.exe
After you install the above drivers, there will probably be some left.
For those, please post the hardware ID's for the remaining devices that need drivers.
Use this guide for how to find the hardware ID for a device...
How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)
06-18-2021 02:54 PM
Hello!
I really appreciate your response and assistance. Here are the remaining ones.
Thanks PCI Data Acquisition and Signal Processing Controller
PCI Device
PCI Simple Communications Controller
Unknown Devices
06-18-2021 03:07 PM
You're very welcome.
Here are the links to the rest of the drivers you need...
PCI Data Acquisition and Signal Processing Controller: Though I'm not sure why the driver I gave you yesterday didn't work...
https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100093.exe
PCI Device
https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100139.exe
PCI Simple Communications Controller
https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110054.exe
Unknown Device:
06-18-2021 04:20 PM
Hi:
Try this driver for the 9D27 (the first screenshot...
https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100187.exe
For the PCI device try manually installing the driver as follows...
Go to the device manager. Click on the PCI device needing the driver.
Click on the driver tab. Click on Update driver.
Select the 'Browse my computer for drivers' option, and browse to the driver folder that was created when you ran the file.
That folder will be located in C:\SWSetup\sp100139.
Make sure the Include subfolders box is checked and see if the driver installs that way.
Here is a partial copy and paste of the driver setup information file which shows driver support for that hardware ID...
[Intel.NTamd64.6.1]
; DisplayName Section DeviceId
%TEE_DeviceDesc%=TEE_DDI, PCI\VEN_8086&DEV_9D35 ;SKL, KBL U/Y/R; AML
%TEE_DeviceDesc%=TEE_DDI, PCI\VEN_8086&DEV_A135 ;SKL, KBL H
Then do the same thing for the PCI Simple Comms Controller but browse to C:\SWSetup\sp110054.
Here is a partial copy and paste of the driver setup information file which shows driver support for that hardware ID...
[Intel.NTamd64.10.0...16299]
; DisplayName Section DeviceId
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_9CBA ;ME10.x - BDW/WPT-LP
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_9D3A ;ME11.x - SKL/SPT-LP, KBL/SPT-LP
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_A13A ;ME11.0 - SKL/SPT-H
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_A2BA ;ME11.6 - KBL/KBP-S
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_A1BA ;ME11.x - Purley WS SKL/LBG - Production
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_A23A ;ME11.x - Purley WS SKL/LBG - PreProduction
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_9DE0 ;ME12.0 - CNL/CNP-LP
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_A360 ;ME12.0 - CNL-H
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_3DE0 ;ME13.0 - ICL-H
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_34E0 ;ME13.0 - ICL-LP
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_38E0 ;ME13.0 - ICL-LP
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_4DE0 ;ME13.50 - JSP
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_18D3 ;ME13.0 - CDF
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_02E0 ;ME14.0 - CML
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_06E0 ;ME14.0 - CML
%TEE_DeviceDesc%=TEE_DDI_x64, PCI\VEN_8086&DEV_A3BA ;ME14.x - CML-V
06-19-2021 05:02 PM
Hi
Thank you so much for everything.
The only device left is the PCI Data Acquisition, it's proven stubborn 😁HP System Information
PCI Data Acquisition folder anyway i think you forgot to include the manual installation folder for me, because the manual install was what resolved the other two.
Also if you can help me on this other one ''HP System Information'' won't install.
Any idea about it?
Thanks
06-19-2021 05:23 PM - edited 06-19-2021 05:23 PM
You're most welcome.
If you want to try manually installing the driver for the very stubborn PCI Data Acquisition device, you browse to C:\SWsetup\sp100093.
As far as the HP System Information software, unfortunately, I wouldn't be able to help you with that.
What you could try as an alternative, is to see if you can install the HP System Event Utility, which is basically the same thing.
This package contains the HP System Event Utility, which enables special function keys on supported notebook models to be programmed. For example, HP System Event Utility enables users to press the Fn+ESC keys to view system information. This package is provided for the supported computer models running a supported operating system.