Personal Media Drive not showing up

[Quiltaday]

Help !

I pulled my computer out of the closed after 2 years storage. It started up and runs fine.

I slid the HP Media Drive (HD10000z) in the slot, and it is not being recognized, or acknowledged in any way byt the computer. The blue light is on.

I tried hooking it up with the USB cable but my computer keeps trying to install it as the WiFi repeater. The blue light will be on.

I have uninstalled it in the Devece Manager and tried different USB ports - once it installed with the name "HP Personal Media Drive" but was listed under the USB things. I tried another USB port and it installed as a "mass storage device". Neither of these was listed in the File Manager so Icould view the files. Again, the blue light will be on.

I tried installing the driver from HP, but when I run the setup I get the error "There is no HP SureStore drive in your system. Please connect it." and I'm sure the blue light is laughing at me.

I know this is not a lot of information - but I can probably find any information you need (except the original install disc that came with the drive) - can anyone help?

THANK YOU !!!!

[The_Fossette]

Hi @Quiltaday

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that the HP media drive is not showing up when connected to your computer.

I’d love to help!

I would suggest you try the steps provided below and check if it helps.

Method 1: 

Try to download and run the Fixit tool from the link below.

Hardware devices are not working or are not detected in Windows: 

http://support.microsoft.com/gp/hardware_device_problems

Method 2:

 Also, check if it is detected in disk management.

a. Click on Start.
b. Type diskmgmt.msc in start search box and press enter.

c. Check whether the external drive is detected.

Method 3: 

Try to follow the steps from the link below, which would help you to change the drive letter.

http://windows.microsoft.com/en-US/windows-vista/Change-add-or-remove-a-drive-letter

Method 4:  

Also, I would suggest you try the steps from the following link:

Tips for solving problems with USB devices

Let me know how it works and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Quiltaday]

Hello,

Thank you SO much for the asistance ...

Method #1 - Did not do anything

Method #2 - "You must initialize a disk before Logical Disk Management can access it" (Disk 5 / Unknown / Not Initialized)

• Disk 5 is checked
• If I choose MBR and click OK, I get "Incorect Function"
• If I choose GPT and click OK I get "incorrect Function"
• For the heck of it, I clicked Offline, and I get the same "Incorrect Function" error
• I tried uninstalling the driver and getting a new one but the "searching online for software" just sits there spinning.

Method #3 - Did not try

Method #4 - Did not help

I removed the Personal Media Drive in "Devices" but when I put it back in the slot it appears again. With driver. But it does NOT appear in the file manager where I can access it.

The media does not have the yellow light on (blue one is) but I can hear it making a faint 'computer-ish' noise.

THANK YOU !!!!

[The_Fossette · Accepted solution]

Hi @Quiltaday

Thank you for posting back

I recommend you to contact phone support to further diagnose the issue.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

Keep me posted and I hope you have a good day ahead.

Take care.

Cheers!