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‎11-16-2020 12:37 PM

HP Recommended
Product: Hp Omen 25L

I bought the hp Omen 25L this week and have had. It for a matter of days, the minute I turned it on I noticed a popping noise, I looked on hp support and it told me to run some tests on the hard drive, 2 hours later I saw that there were no issues, then I ran a thermal test and the test was failed and was told there was critical damage. I went on the hp website and despite buying the product with a warrenty, I was told that it has expired. I am unsure of whether or not I can use the pc or how to fix the issue so any help is much appreciated. 

Thanks 

1 REPLY 1

‎11-19-2020 02:05 PM

HP Recommended

@JamesWarby

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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