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11-16-2020 12:37 PM
I bought the hp Omen 25L this week and have had. It for a matter of days, the minute I turned it on I noticed a popping noise, I looked on hp support and it told me to run some tests on the hard drive, 2 hours later I saw that there were no issues, then I ran a thermal test and the test was failed and was told there was critical damage. I went on the hp website and despite buying the product with a warrenty, I was told that it has expired. I am unsure of whether or not I can use the pc or how to fix the issue so any help is much appreciated.
Thanks
11-19-2020 02:05 PM
Welcome to the HP Support Community.
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The_Fossette
I am an HP Employee