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08-09-2018
01:20 AM
- last edited on
08-09-2018
08:31 AM
by
danny-r
Hi
I have a HP 300-030na Pavilion Mini Desktop
[personal information removed]
Product No. 797767-001
Model No. 300-0xx
Power Supply
External 45 W (19.5V/2.31A)
Total wattage: 45 W external power adapter (19.5/2.31A)
The power cable is missing lost, possibly picked up and taken by mistake, these things look so similar. I need a part number or link to a seller, there are dozens to choose from on eBay but which one?
Can anyone help ID the cable please.
Solved! Go to Solution.
Accepted Solutions
08-10-2018 08:29 AM
Hi! @Pete601, Thanks for stopping by the HP Support Forums!
I understand you lost the AC adapter for your PC and you need a replacement part number for the adapter.
Don't worry I'll to help you out.
I have checked the specifications of your PC and found a replacement part number for the AC adapter.
777669-001 AC Adapter - Orion, 45W EPS, 88% Eff, 19.5V, 3P/RC
Also, please find the part number for the power chord listed below.
213351-008 Power cord (Black) - 3-wire conductor, 1.0m (3.2ft) long - Has straight (F) C5 connector (United Kingdom)
You can order the part from HP parts store using this link. Click Here
Refer this article to know more information about replacing the adapter. Click Here
If the solution provided worked for you, please mark an accepted solution for this post.
Hope this answers your query!
Take Care! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee
08-10-2018 08:29 AM
Hi! @Pete601, Thanks for stopping by the HP Support Forums!
I understand you lost the AC adapter for your PC and you need a replacement part number for the adapter.
Don't worry I'll to help you out.
I have checked the specifications of your PC and found a replacement part number for the AC adapter.
777669-001 AC Adapter - Orion, 45W EPS, 88% Eff, 19.5V, 3P/RC
Also, please find the part number for the power chord listed below.
213351-008 Power cord (Black) - 3-wire conductor, 1.0m (3.2ft) long - Has straight (F) C5 connector (United Kingdom)
You can order the part from HP parts store using this link. Click Here
Refer this article to know more information about replacing the adapter. Click Here
If the solution provided worked for you, please mark an accepted solution for this post.
Hope this answers your query!
Take Care! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee
08-10-2018 12:58 PM
I am responding on behalf of @A4Apollo as he is out for the day. It is great to have you back and your patience is greatly appreciated.
Perfect, I am really glad to hear that!
If any other questions arise, please feel free to write back to me.
Good day! Take care 🙂
Cheers!
The_Fossette
I am an HP Employee
08-11-2018 02:25 AM
Hi
The part I require has been discontinued, would this item on eBay fit the bill?
Thanks
Pete
08-11-2018 11:31 AM
It is great to have you back and your patience is greatly appreciated.
I checked the link you have shared and it looks like a compatible charger for your computer.
Disclaimer: HP Doesn't recommend any 3rd party hardware parts or software. You can change the part at your own risk.
Good day! Take care 🙂
Cheers!
The_Fossette
I am an HP Employee
08-12-2018 04:38 AM
Hi
Thanks for checking the link for me.
I would prefer a genuine cable but I cant find one, the power cord is still available but the AC Adapter is no longer being produce and not in stock, a third party replacement is the only option I have.
I really appreciate the assistance you guys have provided.
Many thanks
Pete