Printer not printing despite valid cartridges and recent charge

[quezia]

Dear Support Team

I am writing to report an issue with my printer that has been ongoing for over a month.

Although the cartridges are showing as valid, the printer is not allowing me to print. Additionally, a charge of $19.57 was debited from my account on July 14, but the service has not been activated or restored.

I have already performed basic troubleshooting, but the issue remains unresolved. I kindly request that you check my account and resolve this problem as soon as possible, or provide clear instructions on how to proceed.

Thank you for your attention. I look forward to your prompt response.

Sincerely,

[VikramTheGreat]

Hi @quezia,

Welcome to the HP support community.

I understand you have been charged and are still not able to use the service, and the printer is unable to print. I will surely try to find all the help. Please share the Instant Ink ID or Serial number in a private message. 

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support