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HP Recommended
Omen 880-150T
Microsoft Windows 10 (64-bit)

Hello Everyone,

 

I'm having a really tough time trying to get 64GB RAM working properly on my new HP Omen 880-150T.  I have Quad Channel and Dual Channel DIMMs and I have specifically chosen Hyper-X because that was what came with my system and also offered as an upgrade option. However, as soon as I hit the 64GB number the system goes into Memory Initialization Error (3 long beeps, 2 short beeps). I scale it down to 56GB and the error/beeps go away. Has any one successfully gotten 64GB to work on the Omen 880's, why would going to 64GB when it is clearly supported and sold cause a problem. I have now tried several different config, Quad Channel (4x16GB), Dual Channel(2x16GB + 2x16GB), and also Single Channel (2x16GB + 16GB + 8GB). But it seems as soon as I try to hit 64GB I hit a wall. Any help would be so very appreciated. Thank you. 

-- config --

HP Omen 880-150T

1TB NVMe Boot Drive

56GB RAM (Dual Channel 2x16GB + Single Channel 16GB + Single Channel 8GB) --> can't go to 64GB w Quad or Dual Channel

 

Thank you in advance

 

7 REPLIES 7
HP Recommended

@airmail77

 

Welcome to HP support community.

 

I went through the issue about computer.

I have to  do a research on this issue and get back to you with in 24hours with the proper solution.

 

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

@airmail77

 

I made a deep research

You must select one of the following options:

· 8 GB (2x4 GB) DDR4 PC4-19200

· 12 GB (1x4 GB+1x8 GB) DDR4 PC4-19200

· 16 GB (2x8 GB) DDR4 PC4-19200

· 32 GB (4x8 GB) DDR4 PC4-19200

 

Only these configurations will work.

You can refer this HP document for specifications:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hi Sandy,

The HP website sells 64GB modules, so maybe the documentation you have available is old and/or needs to be updated?:

https://store.hp.com/us/en/ConfigureView?catalogId=10051&langId=-1&storeId=10151&urlLangId=&catEntry...

64GB Config on HP.com website64GB Config on HP.com website

HP Recommended

@sandytechy20,

I am trying to help.

The 2017 model  listed the Tampa2 board maxed out to 32GB. The 2019 webpage listed 64GB, with an unknown board.

@airmail77,

While the new specifications allow 64GB (4x16GB) modules.

I would test the second pair separately.

Are these 4 exactly the same model and specs? Especially the voltage?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
HP Recommended

Hi @Wb2001, 

 

Yes thats the odd part, all 4 dimms are exactly the same model (HyperX Fury), same mfr(Kingston), same date, same voltage (1.2v), and etc. I have both a dual channel kit and a quad channel kit. Same problem unfortunately. It is kind of puzzling, as its the exact same memory model that came with my system. But as soon as it hits 64GB, it beeps, 56GB is fine. 

HP Recommended

@airmail77,

Your research will be helpful to @sandytechy20 . Seems it's chipset problem or design flaw. With the stated limits.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
HP Recommended

@airmail77

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

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