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- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Re: Processor Upgrade "Not Supported CPU"
Create an account on the HP Community to personalize your profile and ask a question
07-05-2016 04:48 PM
I was looking to upgrade the processor on my Presario CQ5320F, to the top rated processor in the list on the HP website for my computer. So I bought one, actually two, of the AMD Phenom II X4 (Deneb) processors. When I installed it, them, I get a message saying that the CPU isn't supported. I'm not sure how I screwed this up, but it's not working. I bought two of the processors by mistake. The code on the processors I purchased is "HDZ955FBK4DGM", which appears to be the processor in the list of processors that are compatible on the HP website.
- AMD Phenom II X4 9xx/9xxe/8xx Quad-Core (Deneb)
- AMD Phenom II X3 7xx/7xxe Triple-Core (Heka)
- AMD Phenom II X2 5xx (Callisto)
- AMD II Athlon X4 6xx/6xxe (Propus)
- AMD II Athlon X3 4xx/4xxe (Rana)
- AMD II Athlon X2 2xx/2xxe (Regor)
- AMD Sempron 1xx (Sargas)
I would appreciate any help.
Thanks in advance,
nashville_bill
Solved! Go to Solution.
07-06-2016 12:56 PM - edited 07-06-2016 12:59 PM
Just to clarify the inquiry:
The CQ 5320F has a limitation of a 95W processor, which is specifically stated on the support webpage. You tried a 125W processor, and learned a bitter leason. It will not work. The HDZ955FBK4DGM is a BLACK Edition processor. HP does not reference BLACK Edition processors.
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