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Simon78
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Solved!

Purchased Desktop PC is on "Waiting for stock".

HP Recommended
HP ENVY TE01-0010na Desktop
Microsoft Windows 10 (64-bit)

Hi there,

I purchased the HP ENVY TE01-0010na Desktop [https://store.hp.com/UKStore/Merch/Product.aspx?id=9MC07EA&opt=ABU&sel=DTP] via the HP UK Online Store.

 

At first my order status was processing, then packing, and now "waiting stock". The product was enlisted as "low in stock" when purchased and is now "out of stock" on the website right after purchasing my product.  According to other threads it appears that it can take two months till more stock is available for purchase and there is not routine schedules for incoming computers. If I knew this was the case I would have purchased from another store. Why would HP sell a product advertised as in stock when it isn't? The advertised 48 hours delivery appears misleading if this is the case.

 

Having read reviews about long delivery times from other customers I am simply concerned this will happen to me, given the already unusual delivery "status" that I am receiving. This is quite urgent, as a Student, and need the desktop ASAP in preparation for University Applications and would appreciate any assistance on this further if this is really an issue?

I also purchased a monitor which is out for delivery for Monday.

 

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asmita6658
HP Support Agent
HP Support Agent
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Hi @Simon78

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

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Have a great day! 

Asmita
I am an HP Employee

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,725
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Hi @Simon78

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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