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‎11-26-2019 10:32 AM

HP Recommended
Product: HP pavilion desktop 570-p094
Operating System: Microsoft Windows 10 (64-bit)

My HP pavilion desktop 570-p094 came with one 8gb stick of DDR4 RAM that I recently upgraded to 2 sticks of PNY DDR4 RAM. Machine boots up but only shows 8 GBs as useable. This pc comes with the AMD A12 9800 processor. I use Windows 10,  64 bit. Not sure what to do or why only 8GB are recognized. Thanks for your help.

 

1 person had the same question
3 REPLIES 3

‎11-26-2019 01:43 PM

HP Recommended

@MC1974,

From your brief explanation, might I surmise you bought (2) 8GB modules.

1) Where these certified to work with your system?

2) Does the BIOS register the existence of 2 modules.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎11-26-2019 07:04 PM

HP Recommended

Yes, 2 8 GB modules. No, RAM not certified as far as I can tell. No, RAM shows in BIOS as - 8256 MB DDR4/Single Channel.

 

Unless I am mistaken, when I purchased the PC, specs said memory could be upgraded to 16 GB. Double checked later at the HP website and thought that was confirmed. One 8 GB module came installed when I purchased with an empty RAM slot. Bought 2 paired 8 GB modules with comparable speed. Thanks

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‎11-27-2019 08:52 AM

HP Recommended

@MC1974,

It should be reflecting Dual channel memory architecture.

Sorry to ask, but just how did you select these modules?     Off the shelf is not an option.

RAM modules are manufactured to work with specific computer models only.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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