Re: RAM Upgrade - HP Support Community

GazzerD · ‎06-08-2021

Hi

Working from home dealing with spreadsheets and images and PC really struggle's on occasions .

Machine is regularly 'cleaned' .

Current RAM is 8.00 (6.92 usable )

Would this machine accept a RAM upgrade , if so to what limit and welcoming opinions as to whether this would make its performance any better

regards

Gary

Prométhée · ‎06-08-2021

Hello
can you check, confirm computer model, given no gives nothing

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GazzerD · ‎06-08-2021

hi , thank you for responding and apologies I thought the model number was selected ..

Its a HP Desktop-Q08JPGJ ( All In One )

regards

Prométhée · ‎06-09-2021

I asked you to check the reference of the model because the result is not what it should be
see here:

https://support.hp.com/us-en/deviceSearch?q=HP%20Desktop-Q08JPGJ%20%20(%20All%20In%20One%20)&origin=...

HP Desktops & All-in-One PCs (200)

https://www.google.com/search?q=HP+Desktop-Q08JPGJ

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GazzerD · ‎06-09-2021

Really sorry .. On checking via the system option on the pc it states the below

hope this is correct

regards

Prométhée · ‎06-10-2021

we approach
this is not exactly the model it is the series

https://support.hp.com/us-en/product/hp-pavilion-all-in-one-pc-24-xa0000i/23302609/product-info
is it in the list here it is important because there are several motherboards
or if you have the model of the motherboard in addition?

or

https://support.hp.com/us-en/product/hp-pavilion-all-in-one-pc-24-xa0000a/38096244/product-info

the reference you gave is the product number P / N?

To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

and for a laptop:

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

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GazzerD · ‎06-10-2021

hi

please find info below , regards

Prométhée · ‎06-10-2021

24-xa0972nb Product Specifications

8 GB DDR4-2666 SDRAM (1 x 8 GB)

Motherboard Specifications, Diamaster

Dual channel memory architecture
Two DDR4 SODIMM (260-pin) sockets
Supports up to PC4-19200 (DDR4-2400)
Supports 2 GB, 4 GB, and 8 GB DDR4 SODIMMs
Supports up to 4 GB on 32-bit systems
note:
32-bit systems cannot address a full 4.0 GB of memory.
Supports up to 16 GB (unbuffered) with 8 GB DIMMs on 64-bit systems

you must try to add an identical module
to switch to 16 gb
if the new module does not work with the old one, but it works alone you will have to buy the same one
help you with scan here

Welcome to Crucial USA

Upgrading and Servicing Guide

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RAM Upgrade

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