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‎01-02-2020 08:41 PM

HP Recommended
Product: HP Desktop M01-F0020
Operating System: Microsoft Windows 10 (64-bit)

Hi. I recently purchased Desktop M01-F0020. It should have 8GB of RAM installed but everywhere I look it says only 6GB is installed. I've tried updating the BIOS but it did not help. I've used msconfig to clear the Maximum memory checkbox but it did not help. I ran the HP RAM diagnostic tool and it passed 6GB of RAM and not 8GB. Customer support wants to replace the entire computer but I've already invested days setting it up. Any idea how to fix just the RAM issue? Thank you!

6 REPLIES 6

‎01-02-2020 10:16 PM

HP Recommended

@scottajohnson 

 

Looks like it has 2 pieces 2GB+4GB, The specs says it has 1 piece 8GB

 

   https://support.hp.com/au-en/document/c06461752

 

You have to return your machine OR please talk with them to send you one 8GB piece and you will send back two pieces (2GB and 4GB).

 

Regards.

BH
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‎01-03-2020 11:03 AM

HP Recommended

Thank you Banhien for your reply.  It does have one stick labeled as 8GB.  Do you have the contact information to replace the RAM?  The only option tech support gives me is to return the whole computer.

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‎01-07-2020 05:39 PM

HP Recommended

Does anyone have the contact information to replace the RAM?  The only option tech support gives me is to return the whole computer.  Thanks

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‎02-06-2020 11:11 AM

HP Recommended

I have same issue took it back to Best Buy they did everything they could do to find the other 2g but sent me a replacement and this one shows the same?

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‎02-06-2020 11:13 AM

HP Recommended

I took it back to Best buy they pulled card out and it is 8 g card but only puts out 5.91? They did replace my tower and this one is the same? Hp Shipped it direct just got it back 2/5/2020 set it up pulled up Bio and still only 5.91g and it is one card? 

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‎02-06-2020 12:49 PM - last edited on ‎02-06-2020 02:31 PM by Retired

HP Recommended

Finally got an answer{edit]  Their supervisor found the document below [edit] 

https://support.hp.com/us-en/document/c06526774

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