Radeon R9 card fitted in my Omen PC - exact model please

[krzemien]

Hello,

Quick one based on my investigations related to random BSODs that I witness since I purchased and set up my Omen PC (you can read about this here: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/bsod-caused-by-haldll-and-n...😞

What is the exact model of Radeon card fitted in this PC (HP Omen 870-095na)?

According to Product Page:

http://store.hp.com/UKStore/Merch/Product.aspx?id=Y0Z74EA&opt=ABU&sel=DTP

It's AMD Radeon™ R9 380.

According to Radeon software though, as well as GPU-Z / Speccy and SiSoft Sandra it's: Graphics Chipset AMD Radeon R9 200 Series or ATI AMD Tonga PRO [Radeon R9 285].

I understand that there is not-so-inisignificant difference between R200 & R300 series - could someone help claryfying this to me please?

Many thanks,

Tad

[Paul_Tikkanen]

Hi:

Please post the hardware ID for the graphics adapter.  That is like a fingerprint--it's unique to the specific model graphics adapter.

To find the hardware ID, go to the device manager, and click on the AMD graphics adapter.

Then click on the Details tab at the top of the graphics adapter window.

Now you will see a Property drop down list and it will be set to Device Description.

Drop down on that list and select the 3rd item (Hardware ID's).

Post the top string of characters that you see in the window.

[Big_Dave]

@krzemien

Try the latest version of GPU-Z.  You should be able to get the subvendor along with the vendor and device ID.

[krzemien]

Hello,

Thanks for your response.

It's PCI\VEN_1002&DEV_6939&SUBSYS_6896103C&REV_F0

Thanks,

Tad

[Paul_Tikkanen · Accepted solution]

You're very welcome, Tad.

When you explore the AMD Radeon driver file from your PC's support page (sp76886) and match that specific ID to the model graphics adapter, it definitely is an "AMD Radeon R9 380" graphics adapter.

Here is the proof...

When you explore the driver folder's setup information file, you will see a list of hardware ID's supported by the driver.

In that list is the specific hardware ID you posted....

Here is a partial copy and paste of the list...

"%AMD6811.1%" = ati2mtag_R575, PCI\VEN_1002&DEV_6811&SUBSYS_2B50103C&REV_81
"%AMD6811.2%" = ati2mtag_R575, PCI\VEN_1002&DEV_6811&SUBSYS_90D21B0A&REV_00
"%AMD6811.3%" = ati2mtag_R575, PCI\VEN_1002&DEV_6811&SUBSYS_90F31B0A&REV_00
"%AMD682B.1%" = ati2mtag_R577B, PCI\VEN_1002&DEV_682B&SUBSYS_90F31B0A&REV_87
"%AMD683D.1%" = ati2mtag_R575A, PCI\VEN_1002&DEV_683D&SUBSYS_6886103C
"%AMD683D.2%" = ati2mtag_R575A, PCI\VEN_1002&DEV_683D&SUBSYS_6887103C
"%AMD683D.3%" = ati2mtag_R575A, PCI\VEN_1002&DEV_683D&SUBSYS_6890103C
"%AMD6939.1%" = ati2mtag_Tonga, PCI\VEN_1002&DEV_6939&SUBSYS_6896103C&REV_F0
"%AMD7300.1%" = ati2mtag_R7000, PCI\VEN_1002&DEV_7300&SUBSYS_0b361002&REV_C8
"%AMD7300.2%" = ati2mtag_R7000, PCI\VEN_1002&DEV_7300&SUBSYS_6616103C&REV_C8

Now when you scroll down to the device description of that specific hardware ID, you will see this...

AMD683D.1 = "AMD Radeon HD 7770 GHz Edition"
AMD683D.2 = "AMD Radeon HD 7770 GHz Edition"
AMD683D.3 = "AMD Radeon HD 8760"
AMD6939.1 = "AMD Radeon R9 380"
AMD7300.1 = "AMD Radeon (TM) R9 Fury Series"
AMD7300.2 = "AMD Radeon(TM) R9 Fury X"

There is no disputing the hardware ID. It is what it is.

So, maybe you want to try the driver listed for the AMD Radeon Discrete Graphics Driver R7-450, (sp76886), if you have not done so already, and see if that one works better.

[krzemien]

Thanks, Paul, most appreciated.

I should have done more digging prior to raising it here indeed:

https://en.wikipedia.org/wiki/List_of_AMD_graphics_processing_units#Caribbean_Islands_.28Rx_3xx.29_S...

All GPUs, except for the Fiji chips, are refined or enhanced versions of Rx 200 chips

https://www.pcper.com/news/Graphics-Cards/Rumor-Entire-Upcoming-AMD-Radeon-300-Series-Be-Rebrands-Ex...

Not a problem in my case, a mere confirmation that all is fine setup-wise. Now getting back to sorting out my BSODs...

Many thanks again,

Tad

[Paul_Tikkanen]

Anytime, Tad.

Glad to have been of assistance.

Paul

[krzemien]

...so for completeness: I did actually reinstall sp78137 (which is the latest AMD Radeon driver ver 16.6 supplied by HP via HP Support Assistant) due to my findings whilst using FurMark - card / graphics system became quite unstable once card hit 75 centigrades with the latest drivers off AMD website. When I rolled the driver back (via additional step using Display Driver Uninstaller to clean the config entirely) card seems more stable now.

Needless to say that GPU-Z shows Radeon R9 380 either.

[Big_Dave]

@krzemien

Please explain what you mean by "Needless to say that GPU-Z shows Radeon R9 380 either".

[krzemien]

I does say what it says on the tin 😉

GPU-Z as well as Device Manager did show R9 380 instead of R9 200 series after AMD drivers supplied by HP were installed.