Reset pc issue

[MissNishika]

Reset pc issue 

[Hawks_Eye]

Hi @MissNishika 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for reaching out—I'm sorry you're facing trouble with resetting your PC. It’s frustrating when a reset doesn’t go as expected, but we’ll walk through a few focused steps to help you regain control and get your system back to a clean, working state.

If the Reset Process Failed or Got Stuck

Try Reset Again via Windows Settings

• Go to Start > Settings > System > Recovery
• Under Reset this PC, click Reset PC
• Choose Keep my files or Remove everything, depending on your preference
• Follow the on-screen instructions

Use Advanced Startup Options

• Hold Shift and click Restart from the Start menu
• Select Troubleshoot > Reset this PC
• Choose your reset option and proceed

Run HP Cloud Recovery (for HP devices)

• Visit HP Cloud Recovery Tool
• Download and run the tool on a working Windows PC
• Follow instructions to create recovery media for your specific HP model

Use Windows Installation Media

• Go to Microsoft’s Media Creation Tool
• Create a bootable USB drive
• Boot from the USB and choose Install Windows
• Select Custom Install to perform a clean reset

Let me know what stage you're at or if you’re seeing any specific error messages. We’ll tailor the next steps to your situation and get your system refreshed and responsive again.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye