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‎04-03-2021 07:02 AM

HP Recommended
Product: S5-1114 desktop slimline
Operating System: Microsoft Windows 10 (64-bit)

After replaced motherboard (carmel2) and want to upgrade memory to 8GB I received peeps, I tried to test slots and rams they all works good, when I put one ram(4GB) machine works well but when put another ram (4GB) machine doesn’t start and give me peeps indicate to memory problems even put same kind of ram ,  so I need help to solve this problem  thank you

3 REPLIES 3

‎04-03-2021 10:35 AM

HP Recommended

Hello
Have you bought a new module and have a new one?
You indicate that it works with one or the other module on all memory slots?
But if you put both at the same time it doesn't work anymore, is that right?

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎04-04-2021 08:28 AM

HP Recommended

Yes, all rams and slots work well when installed individually, old and new rams work well individually 

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‎04-04-2021 08:55 AM

HP Recommended

There may be an incompatibility problem between modules in this case.
You probably have to buy an identical new module
I'm not sure a bios update fixes this, given the risk, I don't recommend it.

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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