cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
plshelpthx
New member
4 3 0 0
Message 1 of 8
2,892
Flag Post

Solved!

SATA M.2 SSD Not Detected by HP Slimline 270

HP Recommended
HP Slimline 270
Microsoft Windows 10 (64-bit)

Hi,

 

My SSD is Samsung 860 EVO M.2 SATA 256GB. I have plugged it into the M.2 SSD slot but it is not detected anywhere. My BIOS is F.43, and I have tried searching the SSD in the BIOS Settings, Device Manager, Disk Management and File Explorer but to no avail. I have tried to change to IDE but I am not able to locate it in the BIOS as the settings is limited. 

 

Please helpppppp. Really appreciate it. 🙂

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
144,951 68,512 22,805 34,982
Message 6 of 8
Flag Post
HP Recommended

Hi:

 

Your PC has a Lubin motherboard, according to the specs.

 

https://support.hp.com/sg-en/document/c05389689

 

The Lubin motherboard uses NVMe SSD's, not SATA.   That is why your PC's BIOS doesn't see the SATA M.2 drive.

 

See this discussion...this person has a PC with the Lubin motherboard and installed a M.2 NVMe SSD with no problem.

 

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Add-M-2-SSD-to-Lubin-Motherboar...

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7
Paul_Tikkanen
Level 21
Level 21
144,951 68,512 22,805 34,982
Message 2 of 8
Flag Post
HP Recommended

Hi:

 

What is the full model number or product number of your PC?

 

Use this guide to find that information...please do not post the serial number.

 

https://support.hp.com/us-en/document/bph07555

 

Some model's M.2 slots only take SATA SSD's, some only take NVMe SSD's, and some take both.

 

Also, go into your BIOS setup menu, and make sure the M.2 slot security is set to have the M.2 slot enabled.

Was this reply helpful? Yes No
plshelpthx
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

Hi! Thanks for getting back! My PC is HP Slimline Desktop PC 270-p0XX. How do I make sure the M.2 slot security is set to have the M.2 slot enabled? I am unable to locate the M.2 settings in the BIOS system.

 

 

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
144,951 68,512 22,805 34,982
Message 4 of 8
Flag Post
HP Recommended

You're very welcome.

 

The setting should be in the security settings someplace.

 

It is probably enabled but it doesn't hurt to check. One forum member indicated that slot was disabled on his model.

 

Do you have a product number for the PC?

 

It should be arranged something like this...5ES85EA#ABA.

 

 

 

 

Was this reply helpful? Yes No
plshelpthx
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

Product Number: Z8H33AA#AB4

Model No.: 270-p011d

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
144,951 68,512 22,805 34,982
Message 6 of 8
Flag Post
HP Recommended

Hi:

 

Your PC has a Lubin motherboard, according to the specs.

 

https://support.hp.com/sg-en/document/c05389689

 

The Lubin motherboard uses NVMe SSD's, not SATA.   That is why your PC's BIOS doesn't see the SATA M.2 drive.

 

See this discussion...this person has a PC with the Lubin motherboard and installed a M.2 NVMe SSD with no problem.

 

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Add-M-2-SSD-to-Lubin-Motherboar...

Was this reply helpful? Yes No
plshelpthx
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

Oh I see. Thank you so much for helping, rly appreciate it. I will try out the NVMe SSD then. Thanks!

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
144,951 68,512 22,805 34,982
Message 8 of 8
Flag Post
HP Recommended

You're very welcome.

 

A NVMe SSD will be much faster than a SATA M.2 SSD anyway.

 

So as long as you can get a refund, you will end up better off in the long run that the SATA drive didn't work.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation