Scroll wheel on HP wireless mouse stopped scrolling. It just spins.

[flyer1960]

My HP wireless optical mouse scroll wheel stopped scrolling. The wheel merely spins without making contact with anything, resulting in no clicks and no scrolling on screen. Both buttons still work. Is there any way to fix the spinning wheel? The mouse is not new and previously worked well. Apologies if I leave out technical information. Operating windows 10. The mouse came with a keyboard with the Envy desktop.

Appreciate any assistance.

[The_Fossette]

Hi @flyer1960,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the mouse wheel is not working.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the mouse was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the below steps and check if it helps.

1. Open control panel and double click mouse icon.
2. Within the Mouse Properties window, select the Wheel tab and try adjusting the number of lines to scroll the mouse or try changing the mouse to scroll one page at a time.
3. After this has been adjusted, click Apply and then click OK. Verify this change helps correct your mouse issues.

If the issue persists, I recommend you contact HP phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Good day! Take care 🙂

Cheers!