Solved: Serial number is not in the system for S700 SSD - HP Support Community

Poti_poti · ‎07-20-2019

my SSD recently stopped working (not detected in the bios) and I have been attempting to contact a member of customer support to see if my warranty is still valid (SSD was purchased in a pre-made computer around 2 years ago). However, the serial number on the SSD appears to not function in the website's warranty check and I have not been able to contact any member of customer support.

wb2001 · ‎07-20-2019

@Poti_poti,

I can not determine your specific warrant status. What I can do is ask for HP help.

Expect an official reply usually within 36 hours.

Individual components are not warranted separately. The whole unit is a single warranty. Typically the warranty on the whole product is 1 year. There are exceptions on specific models.

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HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
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Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

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wb2001 · ‎07-20-2019

@Poti_poti,

I can not determine your specific warrant status. What I can do is ask for HP help.

Expect an official reply usually within 36 hours.

Individual components are not warranted separately. The whole unit is a single warranty. Typically the warranty on the whole product is 1 year. There are exceptions on specific models.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

Jacky-D · ‎07-21-2019

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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Serial number is not in the system for S700 SSD

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