Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Shift key does not work

HP Recommended
HP laptop
Microsoft Windows 10 (64-bit)

Neither of my shift keys have been working for some time. They used to turn on and off intermittently seemingly randomly, as I would do nothing but press shift and a letter to see if it would produce a lowercase or upper-case letter and it varied. Now they seem to not work at all and I find it very annoying. I have tried restarting the computer, updating they keyboard drivers, reinstalling the keyboard drivers, turning sticky keys on and off, removing the key and cleaning it under it before I realized it was both shift keys, and more. I just want to know if my computer is broken or if there is any other way to fix it. The laptop works fine otherwise. Also, this is the built in keyboard on the laptop.

22,744 22,731 1,371 1,397
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


Please run the Keyboard Test from F2 Diagnostic and let me know the results


- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation