Shift key does not work

[Zardychar]

Neither of my shift keys have been working for some time. They used to turn on and off intermittently seemingly randomly, as I would do nothing but press shift and a letter to see if it would produce a lowercase or upper-case letter and it varied. Now they seem to not work at all and I find it very annoying. I have tried restarting the computer, updating they keyboard drivers, reinstalling the keyboard drivers, turning sticky keys on and off, removing the key and cleaning it under it before I realized it was both shift keys, and more. I just want to know if my computer is broken or if there is any other way to fix it. The laptop works fine otherwise. Also, this is the built in keyboard on the laptop.

[KrazyToad]

@Zardychar

Welcome to HP Community

I have gone through your Post and would like to help

Please run the Keyboard Test from F2 Diagnostic and let me know the results

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

Thank you

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