07-27-2019 12:15 PM
I am have been unable to get HP Support Assistant to work on my desktop PC for over a month. I hoped the Windows 10 May update would fix it but it didn't. I've worked with support twice to no avail so I went to the HP Support - software and driver downloads to see if I could get my updates there. The page gives me "We were unable to retrieve the list of drivers for your product. Please select the desired operating system and select “Update” to try again". Why is this happening and what can I do to correct it?
Solved! Go to Solution.
07-27-2019 12:36 PM
Here is the link to the driver page for your PC's model series...When I click on the page using Microsoft Edge, I see all the required drivers listed.
07-27-2019 01:15 PM
Thanks for the reply. When I paste that link into Edge, Firefox, or IE, I still get the message that it can't retrieve the list of drivers. Something is definitely fishy. That page can't retrieve the list of drivers, HP Support Assistant can't download the list of updates, and Windows Spotlight hasn't worked since I first got the PC. Is it possible that there is some kind of authority issue? Is there something wrong with my profile? This is all out of the scope of my knowledge.
07-27-2019 02:27 PM
I just looked down the list of drivers and there is nothing new since 2017, except for the Intel graphics driver, which is from February of 2018.
With all the issues you are having, you may want to reinstall W10 after backing up any files you need to save.
That's what I'd be doing.
07-27-2019 02:39 PM
Thanks Paul. I had a bugger of a time migrating my Windows 7 desktop to this PC, especially with Outlook and Microsoft Money, so I don't know if I want to go through that again. I was hoping that a Windows update would magically fix everything, which happened on my HP laptop.
07-27-2019 02:43 PM
You're very welcome.
Sometimes the problems get carried over with updates.
The only easy things you can try if you have not done so already, would be to reset the Internet Explorer browser and the Edge browser.
That probably won't fix the support assistant issue though.
07-30-2019 07:32 AM
I created a new profile on the PC with admin account type and was able to get HPSA to work right. It had six updates for my PC, including a BIOS update. I didn't check the drivers page and planned to apply the updates the next night. When I ran HPSA the next night with the new admin profile, I got the same error I was getting before so I didn't check the drivers page again.
09-16-2019 02:52 PM