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‎10-16-2020 12:09 PM

HP Recommended
Product: envy 5030
Operating System: Microsoft Windows 7 (64-bit)

The so called EasyStart program refuses to run.  In my attempts to fix this I have ventured down many avenues.  One asked for my device serial number upon inclusion of which I was told that my warranty had expired in August 2018.  I bought the device in July 2020 and it was only delivered (Amazon problems) last week.

What's happening? 

2 REPLIES 2

‎10-16-2020 04:12 PM - edited ‎10-16-2020 04:18 PM

HP Recommended

@GMc77,

HP Envy 5030 printer is circa April 2018.  Why are you posting this in a desktop hardware subforum.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎10-19-2020 10:52 AM

HP Recommended

Cause I didn't realise it was a desktop thread.  Apologies

I have bought a hp printer.  It has no drivers.  The drivers won't download.  the customer service is atrocious and there is nobody to speak to without paying more than the value of a printer for a telephone call and a man in the US on a the official chat system condescendingly told me to get  a family member to help me when I told him I don't use whatsapp because that's the only way to get help in the UK.  I am getting frustrated and angry enough to go to hp HQ in Bracknell and smash the thing onto the CEO's desk and tell him to make the b*****d thing work.  That's why I posted in the wrong thread.

   

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