Tech broke the computer

[ChristineTina]

I have an HP Envy and I also have support with HP for the last few years.  Recently I called support to clean up the desktop Envy and take off old temporary files.  The young tech took over the computer and was doing something with the BIOS.  I did tell him, why are you fixing the BIOS?  Prior techs have never done anything with the BIOS. Just cleaned up the computer.  He said this will make it run better.  Well, the short story is, the computer doesn't work now.  I should get some remedy from HP for this mess that the tech created.

Thanks

Christine Cutrone

Ph # Removed 

I have also filed a complaint with the state of New York

P.S.  And no I can't send in my computer for repair as it has confidential docs on it as I'm a court reporter.  I can lose my license if there's any access to those files.  

[Max3Aj]

@ChristineTina, Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running. 

Our apologies for the discomfort you've experienced. 

To better assist you, could you please share your printer's serial number and active case ID with us via private message? 

Need help finding your serial number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Max3Aj