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HP Recommended
21kd
Microsoft Windows 10 (64-bit)

21kd

1 REPLY 1
HP Recommended

@Montag1 Here's the best way to identify the issue and resolve it accordingly:

  • Check if it works fine on an alternate monitor, if not available, check the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the alternate monitor or the BIOS (Accessed while tapping F10 during a restart for HP computers) it's a software issue & I suggest creating a new user account to check if that works better, for starters or contact the manufacturer or the desktop for support,
    • However, if it doesn't work within the BIOS or the other monitor either, I'm afraid it's a hardware malfunction.

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Riddle_Decipher
I am an HP Employee

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