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‎09-23-2019 12:24 PM

HP Recommended
Product: 27-b214
Operating System: Microsoft Windows 10 (64-bit)

Hello my new computer is giving me a blue screen with the thermal shutdown problem. Please any help?

1 REPLY 1

‎09-23-2019 05:11 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I would return the brand new PC to the seller if you are in the return period.

 

Or contact HP Support (Link) if you cannot get a exchange/refund.

 

Regards

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