• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Pavilion x360 14 Convertible PC 14-dy0000 (23S36AV)
Microsoft Windows 11

I previously disabled the touchpad as it was causing some issues and glitching. Upon trying to renable it, I spent ages trying to find the setting which, despite previously being easily found with one search, had seemingly diasappeared. I then found out that if a touchpad is not detected, this setting will disappear (supposedly). In device manager, not only can I not find any touchpad options (only HID-mouse compliant when an external usb mouse is plugged in), but there are 2 I2C HID devices under the Human interface devices section, and one has a yellow triangle with an exclamation mark. I don't know how to fix this as I am up to date with the BIOS and all the drivers, and deleting one or both of the I2C HID devices and then restarting the laptop just results in them coming back after the restart with no change. I need help on what can be done as I am confused  and out of options.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Nevermind, it is fixed. For anyone else who may have a similar issue, go to device manager, then human interfaced devices and find the I2C HID device with the yellow triangle (the faulty one). Right click, then select update driver. Select browse for drivers on your computer and then select let me pick from a list of available drivers on my computer. Make sure the 'show compatible software' is selected, you should see I2C device there. Double click it and it should install it and fix the issue. If it happens to say code error 10, delete the faulty I2C (right click and then delete), restart the device and follow the instructions from the start again and it should work👍.

View solution in original post

1 REPLY 1
HP Recommended

Nevermind, it is fixed. For anyone else who may have a similar issue, go to device manager, then human interfaced devices and find the I2C HID device with the yellow triangle (the faulty one). Right click, then select update driver. Select browse for drivers on your computer and then select let me pick from a list of available drivers on my computer. Make sure the 'show compatible software' is selected, you should see I2C device there. Double click it and it should install it and fix the issue. If it happens to say code error 10, delete the faulty I2C (right click and then delete), restart the device and follow the instructions from the start again and it should work👍.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.