• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-25-2021 10:29 AM

HP Recommended
Product: HP All-in-One 22-df0xxx
Operating System: Microsoft Windows 10 (64-bit)

It appears that the USB ports quit receiving after a period of time (variable). I have turned off all sleep modes and have disabled turning off the USB ports if the system goes into sleep mode.. Have checked for driver updates and tested the hardware from the bios. This only appears to happen under Windows 10. 

5 REPLIES 5

‎05-25-2021 07:38 PM

HP Recommended

@TheOtherJC , welcome to the Community.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎05-25-2021 07:44 PM

HP Recommended

@TheOtherJC ,

 

Intermittent hardware problems are tough to diagnose. 

 

I would run HP diagnostics. Start the PC. Tap "ESC", select "F2". Run system tests. You can also run Component tests if desired.

 

Are you running multiple operating systems on the PC where the alternate operating system does not exhibit the same symptoms?

 

Check Device Manager for USB errors when the USB ports fail. I would guess you have a hardware problem when USB cuts out and you have no errors in Device Manager.

 

Run a disk check (Link) to check for corrupted system files.

 

Regards

Was this reply helpful? Yes No

‎05-25-2021 08:51 PM

HP Recommended

13Z00AA#ABA

 

Was this reply helpful? Yes No

‎05-25-2021 08:55 PM - edited ‎05-25-2021 08:57 PM

HP Recommended

I ran all diags for over 3 days and the mouse and keyboard still ran. Running Windows 10 (21H1) and it will stop working after a period of time. I have turned off Sleep modes and any selections to turn off the USB ports. Hard to check the USB port failure when the keyboard and mouse are not functional.

 

I also ran a system integrity check and it came back as nothing wrong.

Was this reply helpful? Yes No

‎05-26-2021 10:45 AM - edited ‎05-26-2021 10:46 AM

HP Recommended

Thank you for the additional information, @TheOtherJC!

 

I can't prove it, but I believe that the problem may be caused by Win 21H1.  I had all kinds of problems with 20H2 when it was first release and didn't use it until MS forced the issue.  I haven't updated to 21H1 at this point because it is too new for me.  I suggest reverting to the previous version of Windows, if you can, to see if the problem is solved. 

 

If you do revert to a previous version, I would appreciate hearing the outcome.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.