Unable to locate product -- Warranty Lookup

[pabs008]

Hi there,

My SSD recently died and I am trying to look up the warranty information.

When I input the SN and PN; the Warranty Lookup tool states it cannot locate my device.

Would someone be able to help here? The SSD was bought about 5 months ago.

Best,

-P

[Dragon-Fur]

@pabs008 

Information is available at the product home page.

HP EX900 M.2 250GB Solid State Drive

The Warranty is explained in the QSG document for your region.

The Service Center contact information is provided in the Service Center document.

I have no idea what any of this actually means except that the general Warranty Check may not include the data on this type of device.  For example, the standard Warranty Check includes warranty information for computers and printers - but perhaps not all other devices.  ??

As a follow-up, I will ask that one of the moderators take a look.

Should there be a response, the agent / moderator will post here before contacting you using other means.

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[pabs008]

Hi Dragon-Fur,

Thank you for taking the time to respond and linking those resources.

I'll check them out while I await Moderator/Agent input.

Good point on the scope of the Warranty Check, didn't think about this possibility.

Best,

-P

[Dragon-Fur]

@pabs008 

You are welcome.

You could try opening a case with Hp Technical Support.

In spite of the message in that service document, this is an HP product:

Submit a case to the Response Center and see what happens there.

My apologies for the rather wimpy "well, maybe this and maybe that" response.

I just don't know.  Rats.

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

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From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

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[Arthur-c]

@pabs008

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.