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Honor Student
Posts: 4
Member Since: ‎01-31-2016
Message 1 of 6 (953 Views)
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Unifying dongle that connects the wireless keyboard and mouse to the HP Pavillion Mini Desktop

Product Name: HP Pavillion Mini Desktop
Operating System: Microsoft Windows 10 (32-bit)

I bought the product online from Amazon.com. I lost the unifying dongle that connects the wireless keyboard and mouse to the  mini PC . Any knowledge of a store selling the usb dongle online in the USA? The following are the data on the box where the mouse is located : Model Number: MG-1451 / RG-1452, country of origin: China, KCC ID number: MSIP-CRI-HPK-MG- 1451 and MSIP-CRI-HPK-RG-1452. Please help. Thanks.

 

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Re: Unifying dongle that connects the wireless keyboard and mouse to the HP Pavillion Mini Desktop

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/td-p/3547355

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Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 2 of 6 (898 Views)

Re: Unifying dongle that connects the wireless keyboard and mouse to the HP Pavillion Mini Desktop

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...

Tardis40
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Honor Student
Posts: 4
Member Since: ‎01-31-2016
Message 3 of 6 (893 Views)

Re: Unifying dongle that connects the wireless keyboard and mouse to the HP Pavillion Mini Desktop

Okey thanks for the prompt reply. I wii be waiting for the private massage . Mabalos
Honor Student
Posts: 4
Member Since: ‎01-31-2016
Message 4 of 6 (892 Views)

Re: Unifying dongle that connects the wireless keyboard and mouse to the HP Pavillion Mini Desktop

I will be waiting for the private message.
Honor Student
Posts: 2
Member Since: ‎06-22-2016
Message 5 of 6 (545 Views)

Re: Unifying dongle that connects the wireless keyboard and mouse to the HP Pavillion Mini Desktop

[ Edited ]

I have exact same problem, lost dongle.   I am trying with a USB 4.0 dongle....no luck... can't get it to pair

 

please send me a message too.

 

Kelli Page

[personal information removed]

 

Honor Student
Posts: 4
Member Since: ‎01-31-2016
Message 6 of 6 (528 Views)

Re: Unifying dongle that connects the wireless keyboard and mouse to the HP Pavillion Mini Desktop

I have not receive any response from HP to help solve my problem until now. Good luck to both of us. I hope their customer service will see this. What's the solution HP? Any service center in the Philippines that can address my problem if lost dongle?

 

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