Upgraded from i5-6500 to i7-7700 on HP-Z240 and now only half the ram is regconized

[Grzwacz]

Hi,

I am still baffled why both 7700 CPUs work when installed in the Z240 but memory is truncated.

Regards

[old_geekster]

@roseberry, with all of the new memory installed I suggest using CPU-Z to see what it has to say.  Look in the "Memory" and "SPD" tabs.  This will give you all of the information about the memory.

[roseberry · Accepted solution]

Good news guys I figured it out. It was the Intel Management Engine firmware that needed to be update to get 64GB. I updated to 11.8 and everything is good now. I dont think HP update all their document, the latest quickest from september 2018 show that z240 support kaby lake processor.

[Grzwacz]

Hi Roseberry,

That is great news.

I would have never guessed a IMEI update would fix your problem.

Regards

[old_geekster]

@roseberry, glad you were able to solve your problem.  This is the problem with new computers, there are so many things that can cause problems.  I guess we have all learned that every app software and drivers need to be updated to make certain all works well.