Warning WHEA-logger event 17 recorded in event viewer about 450 per hour

[mpw101]

I have no idea where to post this but Microsoft tech says this is a hardware problem with the motherboard.  I don't know when it started because the event viewer is full and so new events are now replacing old events.  I noticed it yesterday.  I turned this new computer on for the first time on January 10.  My computer updated and I now have Windows 10 v1909 on HP ENVY TE01-0014 and I am getting a flood of warnings from WHEA-logger. 

Log Name:      System

Source:        Microsoft-Windows-WHEA-Logger

Date:          1/15/2020 7:28:30 PM

Event ID:      17

Task Category: None

Level:         Warning

Keywords:      

User:          LOCAL SERVICE

Computer:      DESKTOP-8I8PM5O

Description:

A corrected hardware error has occurred.

Component: PCI Express Endpoint

Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x2:0x0:0x0

Secondary Bus:Device:Function: 0x0:0x0:0x0

Primary Device Name:PCI\VEN_10EC&DEV_C822&SUBSYS_85F7103C&REV_00

Secondary Device Name:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />

    <EventID>17</EventID>

    <Version>1</Version>

    <Level>3</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2020-01-16T01:28:30.099145500Z" />

    <EventRecordID>5405</EventRecordID>

    <Correlation ActivityID="{352d279b-e513-466e-a94d-84aba1a03b43}" />

    <Execution ProcessID="4240" ThreadID="1924" />

    <Channel>System</Channel>

    <Computer>DESKTOP-8I8PM5O</Computer>

    <Security UserID="S-1-5-19" />

  </System>

  <EventData>

    <Data Name="ErrorSource">4</Data>

    <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>

    <Data Name="FRUText">

    </Data>

    <Data Name="ValidBits">0xdf</Data>

    <Data Name="PortType">0</Data>

    <Data Name="Version">0x101</Data>

    <Data Name="Command">0x10</Data>

    <Data Name="Status">0x407</Data>

    <Data Name="Bus">0x2</Data>

    <Data Name="Device">0x0</Data>

    <Data Name="Function">0x0</Data>

    <Data Name="Segment">0x0</Data>

    <Data Name="SecondaryBus">0x0</Data>

    <Data Name="SecondaryDevice">0x0</Data>

    <Data Name="SecondaryFunction">0x0</Data>

    <Data Name="VendorID">0x10ec</Data>

    <Data Name="DeviceID">0xc822</Data>

    <Data Name="ClassCode">0x18000</Data>

    <Data Name="DeviceSerialNumber">0xe04cfffec82201</Data>

    <Data Name="BridgeControl">0x0</Data>

    <Data Name="BridgeStatus">0x0</Data>

    <Data Name="UncorrectableErrorStatus">0x0</Data>

    <Data Name="CorrectableErrorStatus">0x1</Data>

    <Data Name="HeaderLog">00000000000000000000000000000000</Data>

    <Data Name="PrimaryDeviceName">PCI\VEN_10EC&amp;DEV_C822&amp;SUBSYS_85F7103C&amp;REV_00</Data>

    <Data Name="SecondaryDeviceName">

    </Data>

  </EventData>

</Event>

[mpw101]

Issue 1)Reset to out of the box condition by  Microsoft Support Technition.  Computer has new name, Desktop-FL7840A.  Nothing else changed.  Microsoft-Windows-WHEA-Logger continues to fire off Warnings at the rate of hundreds per hour.  He did not think this would help but I wanted to try.  Hardware issue persists.  I guess motherboad is broken.  Need help.  Computer is only one week old.  I did register it Friday, January 10, but website said it would be 2-3 weeks before confirmation. 

Issue 2)Microsoft technition is continuing to try to help me install HP ENVY 5540 series all-in-one printer/scanner on Windows 10 and it is not going well.

[Prométhée]

Hello
are there any problems with wifi?
Primary Device Name: PCI \ VEN_10EC & DEV_C822
this seems to correspond to the wifi card
Anyway, if the pc is guaranteed better contact the seller, or HP directly to have the pc repaired!

[mpw101]

Thanks for the reply.

HP technical support recommended taking it back rather than repair. I squeaked under the 15 day return limit by 2 hours and Best Buy will replace it.  I will pick up new computer January 29. 

Meanwhile I have my trusty Pavilion from 2012 with Windows 7.  BTW this computer was a replacement back in 2012.  The original had hardware problems back then also.

[Prométhée]

ok, @mpw101  so please mark the answer here:
https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Warning-WHEA-logger-event-17-re...

[mpw101]

HP Pavilion Desktop - TP01-0050

Product number   6YQ50AA#ABA

This is my second computer with the same problem. 

My previous computer (HP ENVY TE01-0014) flooded the system log with thousands of warnings from the WHEA-logger.  I was advised to take it back because this was a hardware problem.  I did so and now have another computer, HP Pavilion Desktop - TP01-0050   P/N 6YQ50AA#ABA.

I recently checked the Event Viewer on the replacement computer that I have now.  I was upset to find this new computer is also logging the same event from the WHEA-logger. 

I really don’t know what to do.  It is a warning and it is not flooding the system log, but something is wrong and this is the second brand new computer with the same problem.

It was not there when I first turned on the new computer on January 28, 2020.  It appears to have started on January 31st, which is when the HP Support Assistant installed two driver packages.

1) Realtek RTL8xxxSeries Wireless LAN Drivers for Microsoft Windows 10 (DCHU)   

     SoftPaq number: sp100552  Version: 2024.0.10.209 Size 12.91MB                                                                    

2)And a Bluetooth Audio Driver which is now greyed out and a pop up says it is no longer available.  (There was also a    Bluetooth error until I just turned Bluetooth off.)

WHEA-logger has logged this event 112 times since January 31, 2020 when the packages were installed. 

Log Name:      System

Source:        Microsoft-Windows-WHEA-Logger

Date:          2/25/2020 12:50:08 PM

Event ID:      17

Task Category: None

Level:         Warning

Keywords:     

User:          LOCAL SERVICE

Computer:      PC-Win10

Description:

A corrected hardware error has occurred.

Component: PCI Express Endpoint

Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x1:0x0:0x0

Secondary Bus:Device:Function: 0x0:0x0:0x0

Primary Device Name:PCI\VEN_10EC&DEV_8168&SUBSYS_8653103C&REV_16

Secondary Device Name:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />

    <EventID>17</EventID>

    <Version>1</Version>

    <Level>3</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2020-02-25T18:50:08.715604400Z" />

    <EventRecordID>9739</EventRecordID>

    <Correlation ActivityID="{d6f454b6-af20-479c-8f96-c25aa38442bb}" />

    <Execution ProcessID="4584" ThreadID="8840" />

    <Channel>System</Channel>

    <Computer>PC-Win10</Computer>

    <Security UserID="S-1-5-19" />

  </System>

  <EventData>

    <Data Name="ErrorSource">4</Data>

    <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>

    <Data Name="FRUText">

    </Data>

    <Data Name="ValidBits">0xdf</Data>

    <Data Name="PortType">0</Data>

    <Data Name="Version">0x101</Data>

    <Data Name="Command">0x10</Data>

    <Data Name="Status">0x507</Data>

    <Data Name="Bus">0x1</Data>

    <Data Name="Device">0x0</Data>

    <Data Name="Function">0x0</Data>

    <Data Name="Segment">0x0</Data>

    <Data Name="SecondaryBus">0x0</Data>

    <Data Name="SecondaryDevice">0x0</Data>

    <Data Name="SecondaryFunction">0x0</Data>

    <Data Name="VendorID">0x10ec</Data>

    <Data Name="DeviceID">0x8168</Data>

    <Data Name="ClassCode">0x10000</Data>

    <Data Name="DeviceSerialNumber">0x1000000684ce000</Data>

    <Data Name="BridgeControl">0x0</Data>

    <Data Name="BridgeStatus">0x0</Data>

    <Data Name="UncorrectableErrorStatus">0x0</Data>

    <Data Name="CorrectableErrorStatus">0x0</Data>

    <Data Name="HeaderLog">00000000000000000000000000000000</Data>

    <Data Name="PrimaryDeviceName">PCI\VEN_10EC&amp;DEV_8168&amp;SUBSYS_8653103C&amp;REV_16</Data>

    <Data Name="SecondaryDeviceName">

    </Data>

  </EventData>

</Event>

I don't know how to get rid of the driver that HP Support Assistant installed on January 31 and started all this.

[mpw101]

Update

I just checked Device Manager:

Driver Provider: Realtek Semiconductor Corp.

Driver Date:       12/4/2019

Driver Version:  2014.0.10.209  (this is the same version that HPSA installed 1/31/2020)

And according to Device Manager this driver was installed 1/28/2020 7:28:24 PM which is when I turned this computer on for the first time.  I do not know why the error did not start until January 31 after the update from HP Support Assistant which just tried to install the driver I already had on the computer.

[mpw101]

I have been googling many different key words.  No real solution but I am discovering that not all posts end in “take it back” (too late for me) or contact HP for a repair.

There is some indication that the problem arises from a Windows 10 update or an HP update for BIOS or drive.

I am on Windows 10 v1909 and all the drives present when I turned the computer on 1/28/2020.  This includes Windows January 2020 updates.  I have no where to go back to and restore a previous version.  And anyway, whatever this is it has been going on for years across other manufactuers in addition to HP.

WHEA event 17 is a warning and it is not getting worse and it is no where near as frequent as the first computer I had.  It is only happening 8-10 times a day as opposed to 450 an hour on the first computer I had when I started this thread.

My computer is working fine so I have decided to wait and see.