Create an account on the HP Community to personalize your profile and ask a question
06-20-2021 06:54 AM
I tried to install different memory modules of 8 GB each.
For example, KINGSTON HyperX FURY Black HX432C16FB3/8 DDR4.
But all of them were switched on at a frequency of 2400. On my other computers, these same modules run on 3200.
So what memory module can I add to my PC so that the memory runs at 3200?
06-20-2021 08:36 AM
Unfortunately, you have to use the exact same model/part number of the memory that came with your PC.
You will have to get all the info from the label, and see if you can find one someplace.
Buying one from HP will be ridiculously expensive.
The reason for that is you can't change the XMP profile in the BIOS, so any other memory, even if it has the same specs as the original one, will cause the memory to run at 2400 MHz.
You will find many posts about this problem on several HP desktop PC's, such as this one...
06-20-2021 12:37 PM - edited 06-20-2021 12:39 PM
You're very welcome.
Yes, I would be pretty upset if I had one of those models where I couldn't install a compatible memory chip with the same specs and expect it to work right!
I looked up the HP part number for the memory your PC uses and it is
The model I got the part number from has the same Erica3 motherboard as yours.
Anyway, you may want to search by that part number.
06-20-2021 12:39 PM
I have been working with a PC since 1996. Over the years, for work (well, for home) I have purchased over 600 computers.
I have always chosen all the components myself and have never had any problems with compatibility or updating.
I first bought a branded PC from HP as a gift to a child. And I regretted it. I did not expect that a banal memory update could be such a problem.
I regretted that I made such a choice and bought such a PC from HP.